Cancellation policy

We know plans change. Here's how to cancel an order or subscription with Reviv.

Cancelling an Order
To cancel an order, email us at cs@getreviv.com and include your order number and the reason you'd like to cancel.
Orders usually ship within 24 hours, so please reach out as soon as possible. We review cancellation requests in the order they arrive, and your order's status is confirmed at the time we open your email.

If your order hasn't shipped yet: We'll cancel it and issue a full refund to your original payment method.

If your order has already shipped: Once a package is on its way, we're usually unable to stop it. Unfortunately, this means we can't cancel or refund orders that have already shipped. For information on size exchanges, missing deliveries, and other situations, please see our Return and Refund Policy.

Cancelling a Subscription
To cancel your subscription, just email cs@getreviv.com with your order number and we'll take care of it for you.

Questions?
If you have any questions about your order or this policy, contact us anytime at cs@getreviv.com. We're happy to help.