Return and Refund Policy

1. This product is sold as a final sale with no returns or refunds accepted. The reason for this is:
   - We ship from overseas and reverse shipping it typically prohibitively expensive.
   - We cannot sell used mouthguards for hygiene reasons.
2. Refunds will only be issued in the following circumstances:
   - Non receipt of product
   - Receipt of incorrect product (different from what was ordered)
3. Replacement Orders
   - In cases where a shipment is reported as missing or undelivered, we may, at our discretion, offer a replacement shipment as a goodwill resolution after reviewing carrier tracking, proof of delivery, and address confirmation.
   - Replacement shipments are provided as a one-time goodwill resolution to complete the original purchase.
   - Once a replacement order is issued, the original order is considered fulfilled and resolved. Replacement shipments do not create refund eligibility and are not eligible for return, refund, or chargeback.
   - By accepting a replacement shipment, the customer agrees that the replacement fulfills the original order and that no refund will be issued for the original or replacement order.

Questions?

If you have any questions about our returns and refund policy, please contact our customer service team at cs@getreviv.com