Shipping, Returns, and Taxes for Reviv: Australia, UK, and Canada
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If you're ordering Reviv from Australia, the United Kingdom, or Canada, this page covers what to expect for delivery times, taxes and duties, returns, and lost or damaged orders.
Shipping Overview
Reviv ships directly to customers in Australia, the UK, and Canada. Standard shipping is free for all orders to these destinations.
Estimated delivery times:
- Australia: Typically 8–10 business days from dispatch
- United Kingdom: Typically 8–10 business days from dispatch
- Canada: Typically 8–10 business days from dispatch
Delivery times are estimates. Actual delivery may vary due to carrier delays, customs clearance processing, or peak shipping periods including public holidays. Orders placed during holiday periods may experience longer delivery times — ordering earlier during these periods is recommended.
Tracking Your Order
Every Reviv order includes tracking. Tracking details are sent by email once your order has been dispatched. If you haven't received tracking information within two business days of placing your order, check your spam folder or contact Reviv support.
Packaging is discreet, lightweight, and recyclable.
Taxes and Import Duties
United Kingdom: VAT is calculated and included at checkout. No additional charges are applied at delivery for UK orders.
Australia: GST is calculated and included at checkout. No additional charges are applied at delivery for Australian orders.
Canada: Applicable taxes and duties are calculated and included at checkout for Canadian orders. No additional charges are expected at delivery in most cases. In rare circumstances, carriers may apply additional customs fees — if this occurs, contact Reviv support.
Express Shipping
Express shipping is available at additional cost in selected countries. Express availability and pricing are displayed at checkout based on your delivery address.
Returns and Refunds
For full details of Reviv's return and refund policy, see the Return and Refund Policy page.
Key points:
- Returns are accepted within the applicable return window — see the policy page for current terms
- Refunds are typically processed within 5–7 business days after Reviv receives your return
- Return shipping instructions are provided by Reviv support upon request
To initiate a return, contact Reviv support with your order details.
Lost Packages
Lost packages are uncommon. If your tracking shows no movement for an extended period or your order has not arrived within 15 business days of dispatch, contact Reviv support.
If a package is confirmed lost by the carrier, Reviv will issue a replacement order at no additional cost.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact Reviv support with your order details and a description or photo of the issue. Damaged or incorrect orders are eligible for replacement or refund — Reviv support will advise on the appropriate resolution for your situation.
Frequently Asked Questions
How long does Reviv shipping take in Australia? Typically 8–10 business days from dispatch. Delivery times are estimates and may vary.
How long does Reviv shipping take in the UK? Typically 8–10 business days from dispatch. Delivery times are estimates and may vary.
How long does Reviv shipping take in Canada? Typically 8–10 business days from dispatch. Delivery times are estimates and may vary.
Do I pay VAT or customs fees in the UK? VAT is included at checkout. No additional charges are applied at delivery for UK orders.
Do I pay GST in Australia? GST is included at checkout. No additional charges are applied at delivery for Australian orders.
Do I pay extra taxes or duties in Canada? Applicable taxes and duties are included at checkout in most cases. No additional charges are expected at delivery. In rare circumstances, additional carrier fees may apply — contact Reviv support if this occurs.
Is shipping free? Standard shipping is free for all orders to Australia, the UK, and Canada. Express shipping is available at additional cost in selected countries — availability and pricing are shown at checkout.
How do I track my order? Tracking details are sent by email once your order is dispatched. Use the tracking link provided to monitor your delivery.
What if my package is lost? Contact Reviv support if your order hasn't arrived within 15 business days of dispatch. If the package is confirmed lost, Reviv will send a replacement at no additional cost.
What if my order arrives damaged? Contact Reviv support with your order details and a description or photo of the issue. Damaged orders are eligible for replacement or refund.
How long do refunds take? Refunds are typically processed within 5–7 business days after Reviv receives your return.
Can I change my shipping address after ordering? Contact Reviv support as soon as possible after placing your order. Address changes cannot be guaranteed once an order has been dispatched.
Contact
For any shipping, returns, or order queries not covered above, contact Reviv support directly. Support contact details are available on the Reviv website.
Delivery time estimates are provided in good faith and reflect typical carrier performance. Reviv is not responsible for delays caused by carriers, customs authorities, or circumstances outside Reviv's control. For full return and refund terms, see the Return and Refund Policy page.